FAQs

 How long does it take to complete a portrait?

A typical order can take 10-14 days to complete. However, during holidays times may be longer.  I will let you know the turnaround time once I receive your reference photo.

Do you take deposits?

I don't usually take deposits for orders because these are commissioned pieces.  I require payment upfront. However, if you need to go this route, I will work with you to see what kind of arrangement will work for both of us. 

Do you offer refunds?

Refunds will be given within 24 hours of your order should you change your mind.  Once I begin your portrait, I do not offer refunds because each piece is specific to the client and can not be resold to someone else.  

Can I combine photos?

Absolutely.  Send me the photos you would like to use and we can discuss the best arrangement for your portrait.

I need my portrait by a specific date. Can you accommodate my request?

This is dependent on the time frame and current work load.  Feel free to email me specifics so that I can let you know if this is something that I can do.  

How do I know I will like my final product?

You will receive a watermarked emailed image to approve before your portrait is sprayed with a fixative and shipped out.  At this time, I can make any small adjustments that are necessary.

Why do you spray the artwork with a fixative?

The fixative helps to settle the graphite on the paper making it less likely to smear and yellow over time.  This is to protect the artwork.

Have another question?  Feel free to email me at info@leadhead.net